FAQs & House Rules | Lark + Pine Skip to main content

Everything you need to know before your stay.

From check-in and pets to pool details and quiet hours, we’ve gathered the most important information here so you know exactly what to expect before arriving at The Luxe Retreat.

Before Your Stay

What are the check-in and check-out times?
Check-in is after 4:00 PM and check-out is by 10:00 AM. Early check-in or late check-out may be available for $30 per hour, for up to 2 hours, depending on our cleaning schedule. Please request this in advance. Unauthorized early arrivals or late departures may incur a fee of up to one night's stay because they can interfere with the time needed to clean and prepare the home for the next guests.

How do I access the home?
The home and detached casita use keyless entry. A personalized access code will be provided before arrival. Please keep your access information private and do not share it with anyone outside your registered reservation.

How many guests are allowed?
The maximum occupancy is 14 guests total, including adults and children. Only registered guests may stay overnight. Additional guests require prior approval. Exceeding the property's approved occupancy may result in cancellation of the stay without refund.

Are pets allowed?
Yes. Up to 4 dogs are permitted with prior notice. The pet fee is $50 per dog, per stay and goes directly toward the additional cleaning required for pet stays. Dogs must be house-trained, and guests are responsible for cleaning up after their pets. Please keep pets off furniture and beds unless you bring your own protective covers. All pets must be disclosed before arrival.

Where can we park?
Driveway parking is preferred. Limited street parking may also be available where permitted. Please: - Do not block neighboring driveways. - Do not block sidewalks or fire lanes. - Follow all posted parking restrictions. - Do not bring RVs, trailers, buses, or commercial vehicles to the property.

Can I ship packages to the house?
We do not recommend shipping packages directly to the property, as package delivery or security cannot be guaranteed. If you have a special delivery need, please contact us before arranging shipment.

During Your Stay

What are the quiet hours?
Quiet hours are 10:00 PM–8:00 AM. Outdoor activity and noise must be kept to a minimum during these hours. The Luxe Retreat is located in a residential neighborhood, so we ask guests to be considerate of our neighbors throughout their stay.

Is outdoor music allowed?
Yes, at low volume and within the following guidelines: - No amplified outdoor sound or DJ equipment at any time. - Small personal Bluetooth speakers may be used outdoors at low volume. - All outdoor music must stop completely by 10:00 PM. Repeated noise complaints may result in removal from the property without refund.

Are parties or events allowed?
No. The Luxe Retreat is designed for vacations, family gatherings, friend trips, retreats, and time together—not parties or disruptive events. Please respect our neighbors and keep all activity within the property's occupancy and noise requirements.

Is daily cleaning included?
Daily housekeeping is not included. A departure cleaning is included as part of your stay. Mid-stay cleaning can be arranged for $125. Please contact us in advance if you'd like to schedule additional cleaning during your stay.

What happens if something goes wrong during our stay?
Please message us. We're happy to give guests space to enjoy the home, but we're also available when you need us. If something isn't working properly, you have a question about the house, or you need help during your stay, please let us know. We'd much rather have the opportunity to address an issue while you're there.

Amenities & Services

What does “all-inclusive” mean?
Our standard rate includes access to the home's core amenities without separate amenity fees.

Are there additional fees?
Some optional services have additional charges: - Pets: $50 per dog, per stay - Mid-stay cleaning: $125 - Early check-in/late check-out: $30 per hour, when available, for up to 2 hours Core amenities such as the pool, hot tub, and game room do not carry separate usage fees.

What's included in the home?
Guests arrive to a thoughtfully stocked home including: - Bath and pool towels - Bed linens - Shampoo, conditioner, and body wash - Cookware, bakeware, servingware, and utensils - Coffee maker - Starter quantities of trash bags, toilet paper, paper towels, dish soap, dishwasher pods, and laundry detergent All TVs are Smart TVs. Guests use their own accounts for streaming services.

Is there a game room?
Yes. The game room includes: - Billiards - Air hockey - Arcade games Individual games or equipment may occasionally be unavailable because of maintenance or unexpected technical issues. An outage involving an individual game or piece of equipment does not qualify for a refund.

What should we know about the pool and hot tub?
The outdoor pool is a seasonal amenity and is subject to weather and operating conditions. The hot tub is generally available year-round. Pool or hot tub availability may occasionally be affected by weather, maintenance, servicing, or circumstances outside our control. Children must be supervised around the pool and hot tub at all times.

Is the outdoor pool available year-round?
No. The outdoor pool is a seasonal amenity and availability is subject to weather and operating conditions.

Is the hot tub available year-round?
Yes. The hot tub is generally available year-round, subject to weather, maintenance, and operating conditions.

Can the pool or hot tub ever be temporarily unavailable?
Yes. Availability may occasionally be affected by weather, maintenance, servicing, or circumstances outside our control.

Do children need supervision around the pool and hot tub?
Yes. Children must be supervised by a responsible adult at all times when using or being around the pool and hot tub.

Safety & Neighborhood Courtesy

Are there security cameras?
Yes. Exterior video security cameras monitor primary entrances for safety and property protection. There are no interior security cameras. Exterior cameras are disclosed in the property's Health & Safety information.

What should guests know about using the amenities safely?
As with any home offering a pool, hot tub, yard, stairs, games, and recreational amenities, their use involves inherent risks. Guests are responsible for using the property and its amenities appropriately and for supervising members of their group. Extra care should be taken by: - Children - Pregnant guests - Guests with medical conditions - Anyone who has consumed alcohol or other substances that could impair judgment Guests should only use amenities when they can do so safely and should consult their healthcare provider regarding individual medical concerns.

What are the most important house rules?
Enjoy the house, make yourselves comfortable, and treat it like a home. Above all: - Maximum occupancy is 18 guests. - Only registered guests may stay overnight. - No parties or disruptive events. - Quiet hours are 10:00 PM–8:00 AM. - No amplified outdoor music or DJ equipment. - Outdoor music must end by 10:00 PM. - Respect neighboring homes and property. - Follow parking requirements. - Supervise children around the pool and hot tub. - Let us know promptly if something needs attention. Our goal isn't to fill your stay with rules. These guidelines help us provide a great experience for our guests while being good neighbors in the community.